Friday, February 5, 2016

Improving hotel check-in service with BlinkID

Have you ever been in a situation where you had to wait in a long line at hotel check-in counter? After a tiresome journey, carrying loads of luggage, front desk is the only thing that keeps you from your room. Smart hotel management will ask themselves how can we improve our guests experience and save their time. That is the reason why today a lot of work is put into developing different kinds of hotel software that decrease lines at the check-in counters or totally replaces them. Imagine if you could just scan your passport and receive your key within a few seconds. One of the solutions can be found in using mobile vision technologies.

Some hotel chains have already try to solve the problem of queues either through their own mobile apps or check-in kiosks. While check-in kiosks and other methods of avoiding the front desk line in recent years have become more commonplace at hotels, integration of mobile technology into the travel process is spurring greater adoption across some major hotel brands.

At Microblink, we developed an SDK called BlinkID that scans IDs and passports in real-time. For hotel industry the idea is as follows – wouldn't it be better if receptionist could scan personal documents in a few seconds instead of having to enter data manually? This way, the time that guest has to spend at front-desk is greatly reduced and guest experience is improved. Either with mobile hotel apps or check-in counters, the process is significantly accelerated with the use of BlinkID SDK.

Mobile hotel apps require certain personal data entry. With Blink ID, your hotel guests don't have to spend time on entering required dana manually, while they can scan their personal documents in real-time in only a few seconds. At check-in kiosks guests are required to enter certain personal data which also takes time. Imagine if guests could just scan their passport at check-in kiosk desktop and easily skip that step in 2-3 seconds. They wouldn't feel frustrated with the long queue, that's for sure.

With the scanning of personal documents always comes in a question about security. BlinkID scans documents in real-time on mobile device, so there’s no possibility of losing personal data on some remote server.

Every hotel manager that is determined on improving guest experience should think about new and modern technological solutions. With the use of mobile vision technology, guests can skip long queues and enter their rooms in a record time.

Learn about mobile vision solutions at microblink.com and contact us on info@microblink.com to talk about your use case.

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